WHEREAS reliable public transit service remains a top priority for OC Transpo passengers in the City of Ottawa,
WHEREAS passengers depend on buses arriving on time, in order to get to work, school, appointments and other events,
WHEREAS unreliable bus service impacts passengers in a myriad of ways, jeopardizing the retention of passengers and challenging the agency to attract new passengers,
WHEREAS the City Manager confirmed at the December 11, 2024 City Council meeting, that bus on-time performance (reliability) in particular, remains one of the top priorities for OC Transpo,
WHEREAS within the last decade, three major periods have challenged OC Transpo’s ability to offer consistent, reliable bus service, including: the construction of the Confederation LRT Line (closure of the Transitway, major detours, high absenteeism of operators), the structural and mechanical deficiencies related to the train carriages and Line following the grand opening in September 2019 (fleet had been reduced, yet replacement bus service was needed along the Line) and insufficient mechanics, operators and buses in the most recent years,
WHEREAS month after month after month, the subject of bus on-time performance (reliability) has been raised at Transit Committee meetings, with the main question being asked, what immediate investments are being made to improve overall bus reliability,
WHEREAS the hiring of mechanics and operators were welcomed investments to the transit agency, yet, according to the metrics presented to the Transit Committee (up to February 2025), overall bus on-time performance (reliability) has not improved,
WHEREAS the 2025 OC Transpo Budget was discussed and debated at the November 2024 Transit Committee and December 11, 2024 City Council meeting where specific questions about how bus on-time performance (reliability) was being prioritized and financed in the budget, with few details provided,
WHEREAS bus on-time performance (reliability) metrics consistently do not meet OC Transpo’s performance targets,
THEREFORE BE IT RESOLVED that the Transit Committee direct the General Manager of Transit Services to present to the Transit Committee by September 2025 a detailed plan on how bus on-time performance (reliability) will meet or surpass the 85% performance target by December 2027.