Renée Amilcar, General Manager, Transit Services Department (TSD), and Olivia McGuinty, Manager, Business Support Services, TSD, provided a presentation with an overview of French language services, training, and recruitment in the TSD.
The Advisory Committee discussed and asked questions regarding the following topics:
- Would like to see statistics on the number of complaints that were received in terms of services in French comparatively to other complaints received by TSD, as well as on the proportion of employees (drivers, special constables, etc.) that speak French
- Whether TSD is struggling to recruit employees that speak French and what their recruitment efforts currently entail
- Whether training and incentives are offered to improve the language proficiency of current employees
- What goal the department has in mind for the proportion of bilingual staff in TSD
- Recommendation: Opportunity to recruit French-speaking employees in partnership with organizations that cater to newcomers to Canada
The Advisory Committee received the presentation for information.
ACTION:
- Members of the FLSAC will follow up with TSD with further questions and recommendations related to Goal 2, Activity 1 and Goal 4, Activity 2 of the FLSAC 2023-2026 Work Plan.