WHEREAS City staff prepared the Residential Protective Plumbing Program report (ACS2016-COS-ESD-0006), which was approved by Environment Committee on February 16, 2016 and Council on February 24, 2016; and
WHEREAS the report delegated the authority to City staff to implement the Service Line Warranties of Canada program (SLWC) in Ottawa and authorized the use of the City’s logo on SLWC’s informational materials associated with the program; and
WHEREAS when the program launched in Q1 of 2021, many residents who received direct mail from SLWC wrote to Members of Council and/or expressed concerns on social media regarding the appearance and wording of the SLWC program communication materials, the use of the City’s logo on the letters, and uncertainty regarding the City’s role in SLWC’s program; and
WHEREAS Council subsequently passed a motion directing staff to prepare communication which clearly outlined the SLWC program, subjected further program communications from SLWC to a ten-day review and comment period by Councillors, and directed staff to undertake a review of the program and report back to Council on their findings and suggestions; and
WHEREAS the recent direct mail to resident from SLWC raised the same initial concerns from the public vis a vis the City’s role in respect to SLWC; and
WHEREAS the agreement between the City and SLWC permits SLWC to promote its program through direct mail; and
WHEREAS the agreement expires on September 3, 2027, but may be terminated for convenience by either party upon 30 calendar days notice;
THEREFORE BE IT RESOLVED that the Environment and Climate Change Committee recommend Council direct staff to engage with SLWC before Q2 2024 to negotiate an amendment to the agreement to prohibit any further direct mail to residents during the term of the agreement, and if the negotiation is not successful, to terminate the agreement for convenience pursuant to the terms of the agreement; and
BE IT FURTHER RESOLVED that the agreement not be further renewed past the expiry in 2027 should the agreement be successfully amended as directed herein; and
BE IT FURTHER RESOLVED that the City undertake a public information campaign to educate residents about the options available to protect the private portion of water and sewer services, which are the residents’ sole responsibility; and
BE IT FURTHER RESOLVED that these communications differentiate between options that may address damage to property from sewer backups related to new significant rain events which are not covered by SLWC, and failure of private service lines as a result of wear and tear.