Submitted by: Councillor R. Brockington
WHEREAS, reliable public transit service remains a top priority for OC Transpo passengers in the City of Ottawa,
WHEREAS, passengers depend on buses arriving on time, in order to get to work, school, appointments and other events,
WHEREAS, unreliable bus service impacts passengers in a myriad of ways, jeopardizing the retention of passengers and challenging the agency to attract new passengers,
WHEREAS, the City Manager confirmed at the December 11, 2024 City Council meeting, that bus reliability in particular, remains one of the top priorities for OC Transpo,
WHEREAS, within the last decade, three major periods have challenged OC Transpo’s ability to offer consistent, reliable bus service, including: the construction of the Confederation LRT Line (closure of the Transitway, major detours, high absenteeism of operators), the structural and mechanical deficiencies related to the train carriages and Line following the grand opening in September 2019 (fleet had been reduced, yet replacement bus service was needed along the Line) and insufficient mechanics, operators and buses in the most recent years,
WHEREAS, month after month after month, the subject of bus reliability has been raised at Transit Committee meetings, with the main question being asked, what immediate investments are being made to improve overall bus reliability,
WHEREAS, the hiring of mechanics and operators were welcomed investments to the transit agency, yet, according to the metrics presented to the Transit Committee (up to February 2025), overall bus reliability has not improved,
WHEREAS, the 2025 OC Transpo Budget was discussed and debated at the November 2024 Transit Committee and December 11, 2024 City Council meeting where specific questions about how bus reliability was being prioritized and financed in the budget, with few details provided,
WHEREAS, bus reliability metrics consistently do not meet OC Transpo’s performance targets,
THEREFORE BE IT RESOLVED that by October 2025, the General Manager of OC Transpo present to the Transit Committee a detailed plan on how bus reliability will meet or surpass the 85% performance target by December 2027.