WHEREAS the Ottawa Paramedic Service (“the Service”) has demonstrated measurable improvements in performance, supported by Council’s investments in hiring additional paramedics, purchasing new emergency vehicles, and implementing a new dispatch system;
WHEREAS Ottawa’s aging and growing population, combined with persistent pressures on the healthcare system, has resulted in increasing demand for the Service;
WHEREAS the Service has achieved a significant reduction in “level zero” occurrences—periods when no ambulances are available for dispatch—along with improved response times for the most critical patients;
WHEREAS Ottawa’s vast geography, encompassing over 2,800 square kilometres—of which more than 80% is rural—creates unique service delivery challenges including longer travel distances and lower call volumes in rural areas;
WHEREAS timely offloading of patients at hospitals enables faster ambulance turnaround and better coverage across all areas, particularly rural communities where paramedics are frequently redeployed to urban hospitals and become unavailable during offload delays;
WHEREAS the implementation of a new Medical Priority Dispatch System (MPDS) at the Central Ambulance Communications Centre in 2024 has enhanced the Service’s ability to triage and prioritize urgent calls;
WHEREAS the Service continues to demonstrate innovation by deploying specialized mental health response teams and expanding Community Paramedicine Programs to address non-urgent care needs and reduce pressure on emergency resources;
WHEREAS Dedicated Offload Nurse Program (DONP) funding from the Ministry of Health and Long-Term Care (MOHLTC) has proven effective in reducing emergency department offload delays—thus increasing ambulance availability and reducing response times system-wide;
WHEREAS sustained and increased DONP funding is essential to build on recent improvements, mitigate systemic healthcare bottlenecks, and support the City’s emergency preparedness;
THEREFORE BE IT RESOLVED that Emergency and Protective Services Committee recommend City Council approve that the Mayor of Ottawa write to the Premier of Ontario and the Minister of Health and Long-Term Care requesting an increase in Dedicated Offload Nurse Funding for the City of Ottawa, in recognition of the program’s demonstrated success in improving ambulance availability, addressing healthcare system pressures, and enhancing emergency service delivery across both rural and urban communities.