WHEREAS the City strives to ensure value for money in its service delivery and operations; and
WHEREAS a service review process needs to be established; and
WHEREAS the intent of the service review program is to verify value for money and look at service delivery without a bias to shifting from in-house provision to external delivery; and
WHEREAS the governance report references greater transparency and tools to review the budget for both Council and citizens; and
WHEREAS quality and accessibility of services should be paramount as part of this review; and
WHEREAS the Auditor General routinely reviews various City branches and activities for value for money and program effectiveness; and
WHEREAS staff should consult with the Auditor General to avoid reviews that the Auditor General has identified in her work plan or has recently undertaken; and
THEREFORE, BE IT RESOLVED that the following amendments be made to Document 3 of the 2023 Draft Operating and Capital Budgets report – Policy Statements and Principles of Service Review Framework:
Service Review Policy: Principles:
4. The overall goal of the review program is to ensure the delivery of high-quality services to residents while ensuring value for money, not service level cuts.
6. Environmental quality and/or public safety will not be compromised when considering the service delivery model.
Human Resource Policy: City employees will be treated fairly and the appliable collective agreement terms and conditions will be respected in any review and/or changes to service delivery options:
1. In the instances of managed competition (including in house bids) and contracts with private sector agents, said contracts should not be a barrier to becoming competitive or to providing quality services.
BE IT FURTHER RESOLVED that the following amendments be made to Document 4 – Service Review Framework:
Step 1 – Opportunity Identification:
Add the following criteria:
• Cost to maintain long-term
• Long-term viability
• Ability to achieve economies of scope and scale across and within delivered services
• Long-term potential for savings
Step 2 – Service Delivery Option Analysis and High-level design
Paragraph one Revise to read: “…The service delivery options for consideration include, but are not limited to: Internal As is, Internal Re-Engineering, Managed Competition (including in-house bids/contracts and internalizing third party service delivery), Contracting out, and Public-Private- Partnership/Public-Public Partnerships(P3)”: and
Paragraph two revised to read: “…Public consultation will be undertaken where the findings of the analysis indicate either an adjustment to existing service levels or change in delivery model should be recommended for Council consideration. The findings of this analysis along with the next steps and public consultation input will be brought forward to the appropriate Standing Committee for consideration where warranted.”
Step 3 – Detailed Design of Service Delivery Option
Paragraph two revised read: “This phase may involve the solicitation, evaluation, and selection of proposals for re-engineering and competitive bids for managed competitions (including in-house bids/contracts and internalizing third party service delivery), contracting-out processes, and P3 partnerships…..”
Step 4 – Implementation and Validation
Paragraph one revised to read: “This stage involves implementing, managing and monitoring the new or restructured service provider to ensure improvement targets and benefits are achieved.”